refund policy

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Last Updated: 09/01/24

Thank you for shopping at Southsea Spirit Limited. We appreciate your business and want to ensure your satisfaction with our gin products. Please read this policy carefully to understand our refund and return practices.

1. Refund Eligibility

We offer refunds under the following conditions:

- Damaged or Defective Products: If you receive a damaged or defective product, please contact us as soon as you receive the item. We will request photographs and then provide instructions for a full refund or replacement.

- Incorrect or Incomplete Orders: If you receive an incorrect item or your order is incomplete, please contact us straight away. We will arrange for the correct items to be sent or issue a refund.

2. Refund Process

To initiate a refund, please follow these steps:

- Contact Us: Reach out to our customer service team at 07584 153 362 with your order number and details of the issue.

- Return Authorisation: We may require you to return the product. Please wait for our confirmation and instructions before returning any items.

- Return the Product: Pack the product securely and follow the provided instructions for returning the item. You are responsible for the return shipping costs unless the return is due to our error.

- Refund Processing: Once we receive the returned item and verify the issue, we will process your refund. Refunds will be issued to the original payment method.

3. Non-Refundable Items

Certain items are non-refundable, including:

- Personalised or Customised Products: Products that have been personalised or customised according to your specifications.

4. Contact Information

If you have any questions about our refund policy, please contact us at:

Southsea Spirit Limited

48 Eastfield Road

Southsea, PO4 9EN

Email: hello@southseaspirit.co.uk

Phone: 07584 153 362

5. Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from Southsea Spirit Limited, you agree to and accept the terms of this refund policy.